Q: How do you deliver your structures?

“We can deliver your structure in kit form, or our install crew can set it up on site if you’re within our range. With select gazebo sizes and locations, we can also deliver the structure fully assembled if there’s access to the spot. We will discuss your delivery options when we discuss your project and work up a proposal for you.”

Q: What is your lead time from the time I place an order until I'll receive my structure?

“Our lead times can vary depending on the time of year, but typically you will receive your structure within 4-6 weeks of placing your order. Custom sizes may take longer.”

Q: I know I want a shaded structure, but don't know where to begin narrowing down the options and what will work best for me.

“We have been serving customers in the US and beyond for more than 25 years, and know that the process of choosing a structure for your backyard may seem overwhelming. We are happy to help guide you through the process. We are available by phone or email to discuss the options with you. We have also written a few articles to help with your decision-making. Please click the links below to view articles on our different products: https://www.gazebo.com/blog/ and https://www.gazebo.com/backyard-patio-ideas/.”

Q: Do you offer custom sizes?

“We have dozens of standard sizes and designs available. We can also customize many sizes and designs to accommodate nearly any backyard, deck or patio. If you have a photo or sketch, including dimensions, please email them to info@gazebo.com and one of our design consultants will review your info, and get back to you to discuss your project and the available options.”

Q: Why should I choose Country Lane Gazebos?

“Our top priority is customer satisfaction. We know there are many options when it comes to ordering a backyard structure, and we are here to guide you with each step along the way. For over 25 years we have been serving thousands of customers in the US and beyond, and have been the leader in the backyard structures industry. As the industry leader, we offer a wide variety of gazebos, pergolas and pavilions with features to complement your home and your taste. We are constantly looking for ways to improve our products, to ensure total customer satisfaction and product longevity. Our helpful team members are knowledgeable, experienced, dedicated and passionate. They stand ready to assist you through the process of selecting a structure that will work best for you. We count it an honor to serve you.”

Q: I'd like to see your products in person before making a purchase. Do you have a showroom?

“As the manufacturer, we work with a network of dealers throughout the US. To find a dealer near you, please click here.

Q: Do you offer a warranty on your products?

“We offer a 10- year limited warranty on all of our structures. This warranty covers any manufacturing defects that are not caused by normal wear and tear. We also guarantee your wood will not rot or become termite infested and your vinyl will not crack or discolor and will remain structurally sound (when used and maintained properly).”

Q: Should I choose a wood or vinyl structure?

“Vinyl is a nice option if you are interested in a maintenance-free structure. Vinyl colors are available in white and almond. A variety of our products are available in pressure treated southern yellow pine or western red cedar. We offer several standard paints or stains for our wood structures. We can also customize nearly any paint or stain request if you’d like to match or coordinate with your home or other outdoor buildings. We are happy to discuss the various material options with you when we discuss your project.”

Q: How do I prepare my foundation for my structure?

“We have created a site prep guide for you to review prior to preparing your foundation. Please click here to view the article: https://www.gazebo.com/tips-to-prepare-yard-for-outdoor-structure/. We also offer drawings which give measurements for our structures to guide you when preparing your site. Please ask for the drawings when you submit for a quote, or call us at 877-429-3262 to go over the options.”

Q: Do I need a permit for my outdoor structure?

“Every location is a little different. We recommend you check with your local township or city to see what is required in your specific location. If permits are required, we offer sealed engineered drawings for nearly all of our structures in nearly every state. Please ask us about options and costs.”

Q: What is included in your electrical package?

“Our electrical package includes wiring strip with a dado in the back for the wire to run in. The wiring strip hides the electrical wire. It also comes with a switch and a receptacle mounted on the post. Wire has pigtail at base of post, and center of ridge/eve. Please note, our electrical package may not comply with all local code requirements.”

Q: How long will it take to install my structure?

“Install time varies depending on skill level, and structure size/type. Typically, our structures can be assembled in 1-2 days by 3-4 people if the site is prepared. We recommend having an experienced carpenter involved in the project.”

Q: How can I see all the sizes and designs you offer?

“There are four helpful options available. (1) We recommend requesting or downloading our brochure. We feature many sizes and options in our brochures. Our brochure showcases what other customers have done and our goal is for you to be inspired and to begin envisioning your new outdoor room (2) We also highlight many of our sizes and designs on our website’s interactive builder. To design your own structure, please click here: To Gazebo, Pavilion, Pergola. (3) You may also check out our structure product pages. We feature many photos and product details on each page. Please click here to be directed back to our homepage. From there, you may select your desired product, and you will be directed to the corresponding product page. (4) You may also call us toll free at 877-429-3262 to discuss the various size and design options available. We have a library of images we can send after we know more about what you’re looking for.”

Q: What forms of payment do you accept, and when do I pay for my structure?

“We accept all major credit cards or you may pay with a check. Your deposit is paid at the time of order, and balance is due on or before delivery.”

Q: Do you offer discounts?

“We buy materials in bulk and work hard to maximize efficiencies in our shop so we can keep your structure costs low and competitive. Please ask your local representative if there are any current promotions.”